AlexaCRM™ trainers are experienced, qualified Microsoft Certified Trainers and Workplace Training and Assessment professionals.
Competency Based Sales & Customer Service Training
Our salesforce and customer service skills attendance training courses are competency-based. Your staff benefit from active learning, acquiring and practicing skills and competencies, which can be applied in the workplace. We train in the format that best suits your enterprise: in-house, externally, module-by-module, and with or without assessments.
AlexaCRM™ Core Values
We create a comfortable, fun learning environment, where attendees are encouraged to participate and benefit from our experience and expertise.
Our core values are:
- Customer Success
- Goal Attainment
- Personal and Skills Development
Do you need to become certified in Microsoft Dynamics CRM?
Certification Training using the official Microsoft Curriculum is conducted by AlexaCRM™ Microsoft Certified Trainers, who are highly competent users and administrators of Microsoft Dynamics CRM.
Accredited Microsoft Dynamics CRM Training
Microsoft Dynamics CRM Certification training courses include
| Code | Course | Duration | Summary |
|---|---|---|---|
| 8911 | Installation and Deployment in Microsoft Dynamics CRM 4.0 | 2 days |
This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. This course is intended for novice and experienced system administrators, implementation consultants, system integrators, technical staff, or support professionals who plan to install and deploy Microsoft Dynamics CRM 4.0 and understand the technical aspects and administrative functionality of Microsoft Dynamics CRM. |
| 8912 | Customization and Configuration in Microsoft Dynamics CRM 4.0 | 3 days |
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK. |
| 8913 | Microsoft Dynamics CRM 4.0 Applications | 3 days |
This three-day course explores the Microsoft Dynamics CRM application from a user's perspective and provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling. This course is intended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. The class is targeted toward service schedulers, administrators, office managers, CEO’s, and consultants who want to understand the technical aspects of Microsoft CRM and gain foundational knowledge of the application functionality. |
| N/A | Extending Microsoft CRM 4.0 | N/A | This course is not yet available. Pre-register your interest by emailing info@alexacrm.com.au |
Certification courses are conducted at an authorised Microsoft training centre in Sydney, in groups of up to 16 learners. Get certified: Call AlexaCRM™ on (02) 9438 3233 for dates and information on the next series of courses.
Custom Microsoft Dynamics CRM Training
Microsoft Dynamics CRM courses can be customised to suit your enterprise. Role-based training classes for Customer Service Representatives, Sales Representatives or Marketing staff can be designed to suit your particular business needs. Inhouse customized training programs are available and small groups can be catered for at our dedicated training facility.
Short Courses
Ask about our CRM/Selling short courses. Designed to leverage off the powerful functionality of Microsoft Dynamics CRM to improve your team's conversion ratios, closing rates, as well as upselling and cross-selling skills, we help you to optimize interaction with your customers using customer centric processes linked to your CRM system.
Having trouble with staff resistance to CRM? Call AlexaCRM™ on (02) 9438 3233 or email info@alexacrm.com.au to arrange an obligation free skills gap assessment.
